The Gift Factory offers a 100% money back guarantee.
Faulty goods will be replaced immediately.
We will only accept returns if advised about the reason for the return within 7 days from ship date. No goods accepted for return without prior approval. (The returned goods must be unopened and in saleable condition.)
For large orders or designer orders, please place your order early allowing for extra time to allow our team to create your special gift.
If for any reason we are unable to supply an item then it will be substituted by an item of the same or increased value and size.
All pictures are examples only and may not necessarily be same as the goods supplied.
The Gift Factory Ltd is based in Auckland and all gifts are made there and sent from there.
To ensure that your gift is delivered correctly please supply clear delivery details.
( These prices are for single parcel at standard courier sizes and weight )
|Auckland Metropolitan area||$15 00||Allow1 to 2 days|
|North Island||$20 00||Allow 1 to 2 days|
|South Island||$25 00||Allow 2 to 4 days|
|Rural Delivery please allow extra time of...||______||1 to 3 days|
No Saturday delivery.
We do not deliver to Post Office Box addresses.
We are totally committed to protecting the privacy of our customers. No information will be passed on to any third party. The information given to us is used to unsure orders are processed efficiently.
Customers must agree to subscribe to email marketing information and may unsubscribe at any time. Any request to unsubscribe will be actioned ASAP.
The Gift Factory is proud to be associated with DPS, New Zealand's largest and most preferred payment gateway provider. The Gift Factory does not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. The DPS hosted payments page is secured using SSL.
SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your website is secure and cannot be accessed by unauthorised users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.
Pricing will be displayed in New Zealand dollars. New Zealand prices are exclusive of GST (Goods and Services Tax at 15%).
We accept Visa, Mastercard. Please note, your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been received and funds have been cleared, typically two days with Visa, Mastercard. The name that will appear on your statement will be The Gift Factory.